CONNECTED PRODUCTS & CUSTOMER EXPERIENCE

CONNECTED PRODUCTS & CUSTOMER EXPERIENCE

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Connected products offer personalized experiences to customers throughout their digital journey, starting from the discovery stage to post-purchase support. They allow real-time interaction with customers across various channels, such as mobile apps and devices, enabling your company to provide customized and timely support. Connected products gather and analyze customer data to offer personalized recommendations, targeted promotions, and seamless customer service, which enhances the overall customer experience.
    IOT DEVICE CONNECTIVITY

        The foundation of connected products lies in the use of connected IoT devices, which provide the necessary connectivity to transfer data to the cloud and other devices. These IoT devices act as endpoints, gathering data such as temperature, pressure, and movement, which is transmitted over the internet to cloud platforms for analysis and processing. The cloud infrastructure is critical as it provides the storage and analytical capacity required to handle the massive amounts of data generated by these devices. Cloud platforms enable your business to access real-time data, perform analytics, and leverage machine learning algorithms to make data-driven decisions.


        Zoi accompanies you in designing the optimal IoT architecture, and in connecting devices and applications using public cloud stacks. The cloud offers building blocks for integrating devices, connecting to IoT brokers in the cloud, device registration and management, and secure connections. Zoi provides holistic support throughout the entire process, from selection and evaluation to end-to-end solution implementation.

        KÄRCHER: IOT CUSTOMER EXPERIENCE ON AWS CLOUD KÄRCHER: FLEET MANAGEMENT ON AWS CLOUD FJORD: SMART WATER PLATFORM ON AWS CLOUD
    DATA LAKES & BI INTEGRATION

        If your company is challenged by managing the exponential growth of data generated by IoT devices, outsourcing this data to data lakes for further analysis may be a solution. However, simply storing data in a data lake is not enough. To extract valuable insights and meaningful analytics from the data, it's crucial to integrate the data lake with business intelligence (BI) tools.


        By integrating data lakes with BI tools, your business can transform raw data into actionable insights, which can inform decision-making and improve operations. Real-time data can also be integrated with BI tools to enable faster and more targeted decision-making. For example, predictive maintenance can be implemented by analyzing real-time data from IoT devices to predict maintenance needs, reducing costs and saving time.


        Zoi, with its cross-industry expertise, helps your business with cost-optimized selection, setup, and connection of IoT devices to data lakes, as well as with analysis and integration of data with BI tools. Leveraging Zoi's expertise enhances your data-driven decision-making capabilities, driving corporate development forward.

        FJORD: SMART WATER PLATFORM ON AWS CLOUD
    IOT BACKENDS & DATA PROCESSING

        IoT connections enable companies to collect, store, and process data in the backend. However, this data only becomes valuable when combined with corresponding process data, linked to other service, sales, or recommendation processes.


        To implement an effective IoT solution, the selection of technologies and platforms for IoT backends and data processing is critical for success. Evaluating different options regarding the cloud provider, database technologies, or messaging systems helps you make the right decisions for your business needs.


        IoT backends and data processing systems quickly grow to handle large volumes of data and traffic. Proper management is important to prevent high costs and ensure high-quality data and its governance. Techniques like serverless computing, auto-scaling, and optimization of data storage and processing support building scalable and cost-effective solutions.


        Zoi, with 10 years of public cloud expertise, offers end-to-end IoT stacks and a team of skilled professionals for all aspects of IoT solution implementation. By following best practices and standards for the design, implementation, and management of these solutions – including security measures, data processing techniques, and performance optimization – we help you avoid common pitfalls and ensure compliance with industry standards and regulations. Our continuous monitoring and management ensure that your IoT systems are performing optimally and meeting your business requirements. We set up the necessary tools and processes that detect and prevent issues before they turn into problems, including monitoring system health, performance metrics, and error logs.

        KÄRCHER: FLEET MANAGEMENT ON AWS CLOUD FJORD: SMART WATER PLATFORM ON AWS CLOUD

CAROUSEL FILTER SETUP

CASES

Here are a few examples of how we have successfully supported our customers regarding connected products and customer experience.


This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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